ONLINE AND MOBILE BANKING AGREEMENT

1. Introduction

MetaBank®, National Association, together with certain of its third-party service providers (including program manager Emerald Financial Services, LLC), as applicable, strive to provide you with the highest quality online and mobile banking services available. This Online and Mobile Banking Agreement governs your use of these services. This Online and Mobile Banking Agreement includes:

  1. the Consent to Electronic Communications in Section 3;
  2. the Electronic Fund Transfer Act Disclosures in Section 6; and
  3. a binding arbitration agreement in Section 7 that requires resolution of disputes by individual arbitration rather than by jury trials or class actions.
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2. Definitions. The words used in this Agreement have the following meanings:

2.1 "Access Credentials" means your username, login identification, password, biometric identification (e.g., fingerprint) or other means of identification and authentication, or combination thereof, that is required for logging into or otherwise accessing the Services or a particular function of the Services.

2.2 "Account" means your eligible Emerald Card®, Emerald Savings, Emerald Advance, or other MetaBank account which can be accessed through Online Banking or Mobile Banking. The term "Account" may refer to multiple accounts if you have multiple eligible Accounts, as indicated by the context.

2.3 "Account Alerts" means the Text Alerts Service and the Email Alerts Service.

2.4 "Agreement" means this Online and Mobile Banking Agreement.

2.5 "Bill Pay Service" means the Service accessible via Mobile Banking and Online Banking that permits you to schedule and make payments from your Emerald Card to Payees.

2.6 "Business Day" is every Monday through Friday, excluding federal holidays, even if we are open.

2.7 "Card Account" or "Emerald Card Account" means the account associated with your Emerald Card®.

2.8 "Check-to-Card Service" means the Service within Mobile Banking offered to you by Ingo Money, Inc. and Sunrise Banks, N.A., that permits you to convert paper checks to electronic checks, negotiate them electronically, and load the proceeds to your Card Account.

2.9 "Due Date" is the date reflected on your Payee Statement for which the payment is due, and which is the actual due date, not a late date and not including any grace period.

2.10 "Email Alerts Service" means the Service by which you can opt in to receive email alerts of certain activity on your Emerald Card at an email address you provide.

2.11 "Emerald Advance" means the H&R Block Emerald Advance® line of credit originated by MetaBank.

2.12 "Equipment" means the equipment you use to access the Services, including but not limited to items such as a Mobile Device, desktop computer, or a laptop computer.

2.13 "Emerald Card" means the H&R Block Emerald Prepaid Mastercard® issued by MetaBank.

2.14 "ePockets Service" means the Service within Online Banking that allows you to set funds aside from the spending portion of your Emerald Card Account for specific purposes you designate.

2.15 "Emerald Savings" means the H&R Block Emerald Savings® Account offered by MetaBank.

2.16 "Linked Accounts Service" means the Service available through Online Banking through which you link your checking account at another financial institution to your Emerald Card Account to facilitate the transfer of funds from your checking account to your Card Account via the ACH network.

2.17 "MetaBank" means MetaBank, National Association., its successors, affiliates, parents, holding companies, or assignees.

2.18 "Mobile App" means the MyBlock app that you can download to your iPhone or Android device that allows you to access Mobile Banking with your Access Credentials.

2.19 "Mobile Banking" means the banking services offered through the Mobile App, including the Bill Pay Service, the Check-to-Card Service, and the (Tap) for Balance Service.

2.20 "Mobile Device" means a supportable device such as a cellular phone, smart phone, tablet or other mobile device that you use to access Online Banking or Mobile Banking and is web-enabled and allows Secure Sockets Layer (SSL) traffic capable of receiving text messages.

2.21 "Online Banking" means the banking services offered through the H&R Block website (www.hrblock.com); including the Bill Pay Service, the ePockets Service, the Linked Accounts Service, the ability to obtain certain transaction history for your Emerald Card, and the ability to draw funds from your Emerald Advance and load those funds to your Card Account.

2.22 "Payee" is the person or entity to which you wish a payment to be directed.

2.23 "Payee Account Number" is the account number assigned to you by a Payee.

2.24 "Payee Statement" is a statement you received from a Payee indicating the amount you must pay to the Payee.

2.25 "Payment Instruction" is the information you provide to us through the Bill Pay Service instructing that a payment should be made to a Payee, which includes the Payee Account Number, Payee, the amount of the payment and the Scheduled Payment Date.

2.26 "Scheduled Payment" is a payment that has been scheduled through the Bill Pay Service but has not begun processing.

2.27 "Scheduled Payment Date" is the date you designate in a Payment Instruction on which you wish a Payee to receive your bill payment, unless the Scheduled Payment Date falls on a non-Business Day in which case the actual Scheduled Payment Date will be the preceding Business Day.

2.28 "Services" means the services provided in Online Banking and Mobile Banking, and any other related services we make available to you (or, individually, a "Service," as indicated by the context). Not all Services are available through both the Online Banking and Mobile Banking channels.

2.29 "(Tap) for Balance Service" means the Service within Mobile Banking by which you can opt in to functionality to view your Emerald Card Account balance on the Mobile App login screen with a tap of your finger for a period of time without repeatedly logging in.

2.30 "Text Alerts Service" means the Service by which you can opt in to receive text alerts on your Mobile Device of certain activity on your Emerald Card at a phone number you provide.

2.31 "We," "Us," or "Bank" means MetaBank, together with certain of its third-party service providers (including program manager Emerald Financial Services, LLC), as applicable.

2.32 "You" and "Your" refers to each person with authorized access to your Account through the Services.

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3. Consent to Electronic Communications.

This consent to electronic communications provides important information required by the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and your consent to electronic delivery of any Communications relating to your use of the Services or your relationship with us. You are not required to consent to receiving disclosures electronically, but if you do not consent, you may not proceed with using the Services.

3.1 Scope of Consent. You agree that any Communication we provide may be in electronic form, and that all Communications in electronic format from us to you will be considered "in writing." Your consent to receive Communications electronically applies to all Communications relating to your use of the Services or your relationship with us. You also agree that we do not need to provide you with an additional paper (non-electronic) copy of the Communications unless specifically requested as described below. You should print or download for your records a copy of any Communication that is important to you. This consent does not require us to deliver Communications electronically, and we may provide paper copies of Communications at our discretion. "Communications" means all notices, disclosures (including those required by law), agreements, fee schedules, records, account statements, documents, or other information we provide to you or that you sign or agree to relating to your use of the Services.

3.2 Method of Delivery. We may provide electronic Communications to you in one or more of the following ways:

  1. Via email at the email address you provided to us;
  2. By access to a designated area of our website (e.g., MyBlockSM) or within the Mobile App; or
  3. During your use of the Services including, without limitation, via a screen or page while using Online or Mobile Banking or via a link from within Online or Mobile Banking to a web page containing the Communications.

3.3 Hardware and Software Requirements. To access Communications, you must have the following:

  1. A Current Version (defined below) of Internet Explorer, Chrome, Safari, or Firefox;
  2. An internet connection;
  3. An email account and related software for accessing the email account;
  4. A Current Version of a program that accurately receives, accesses, and displays PDF files;
  5. Equipment with an operating system capable of supporting all of the above. You will need a printer if you wish to print and retain paper records or sufficient electronic storage capacity if you wish to retain records in electronic form.

    "Current Version" means a version of the software that is currently being supported by its publisher.

3.4 Obtaining Paper Copies. You have the right to receive a paper copy of Communications. You may request a paper copy of Communications by calling 1-866-353-1266. We must receive your request within a reasonable time after we first provided the Communication to you.

3.5 Withdrawing Consent/Updating Information.

  1. (A) Withdrawing Consent or Updating Information. If you want to withdraw your consent to receive Communications electronically or update your information, including a change to your email address, you must notify us in writing at the following address: HRB Digital LLC, Attn: Client Services 6th Floor, P.O. Box 10435, Kansas City, Missouri 64171-0435. Please provide your physical address and email address to request the change. If you fail to notify us of a change in your email address, you understand and agree that any Communications sent via email will be deemed to have been provided or made available to you in electronic form.
  2. (B) Result of Withdrawing Consent. If you choose to withdraw your consent to receive Communications electronically, then you may be unable to access certain features or functionality of the Services. In some cases, your decision to withdraw your consent to receive Communications electronically may impede the functionality and features of the Services to an extent that your ability to use the Services is terminated. You acknowledge that some notices may be "one-time" notices for which your consent may not practically be withdrawn after receiving the initial electronic notice.

3.6 Confidentiality/Limitation of Liability. You understand that the Communications may be confidential in nature. We are not responsible for unauthorized access by third parties to information and/or communications provided electronically or for any damages, including direct, indirect, special, incidental or consequential damages, caused by unauthorized access. If you have any questions about these Communications, you may contact us by telephone at 1-866-353-1266.

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4. The Services

4.1 This Agreement. By using the Services, you are agreeing to all terms and conditions in this Agreement. You represent that you are at least 18 years old (or 19 if you live in Nebraska or Alabama, or 21 if you live in Puerto Rico) and otherwise able to lawfully enter into this Agreement. You are responsible for all transactions you authorize using the Services under this Agreement.

4.2 Your ability to use the Services. You understand that the Services are provided to you for your convenience and at your request and that you are not required to use all or any of the Services. You understand that all Services may not be available to you at all times and that certain restrictions may apply to your use of the Services. We are not responsible for any errors or delays in your ability to use the Services. We reserve the right to limit the types and number of Accounts eligible for the Services. We also reserve the right to refuse to make any transaction you request. The Services may not be available outside the United States and your access of the Services outside the United States is at your own risk.

4.3 Your other agreements with Us and our service providers. This Agreement supplements the terms and conditions of your Account to which you have previously agreed or agree to in the future, including the Cardholder Agreement for the Emerald Card, the Emerald Savings Account Agreement and Terms and Conditions, and the Emerald Advance Terms & Conditions. Your Account will continue to be subject to the agreements that otherwise govern them. If this Agreement conflicts with any Account agreement, the Account agreement will control. Additionally, each Account will be subject to the following:

  1. any separate terms and conditions governing a particular Service;
  2. the instructions appearing on a screen when using a Service;
  3. our rules, procedures and policies applicable to each Account;
  4. the MetaBank® Privacy Policy;
  5. the rules and regulations of any funds transfer system used in connection with the Services; and
  6. any applicable laws and regulations.

Your use of the Services is also governed by H&R Block's Online Services Agreement and the Mobile App Privacy Notice, as applicable to the Services.

4.4 Your other agreements with third parties. You agree that you remain subject to any agreement you have with an unaffiliated third party when using the Services, including but not limited to your mobile or online service providers. You understand that those agreements may impose certain fees, limitations and restrictions which might impact your use of the Services, such as data usage or text messaging charges imposed on you by your mobile service provider. It is your responsibility to determine if your third-party agreements impose such fees, limitations and restrictions, and to the extent they do, you agree that you are solely responsible for those fees, limitations and restrictions. You agree that only your mobile and online service providers are responsible for their products and services and that you will resolve any issues or problems directly with the provider without involving us.

4.5 Protecting your Account

  1. (A) User security. You agree to take every reasonable precaution to ensure the safety, security and integrity of your Account and transactions when using the Services. You agree you will not leave your computer unattended while accessing the Services, and you will not allow or configure your computer to save your username and password. You agree to completely log out when you are finished using the Services.
  2. (B) Access Credentials. By enrolling in the Service and initiating transfers from your Account using your Access Credentials, you acknowledge and agree that it is commercially reasonable for us to verify the authenticity of a funds transfer order by receipt of your Access Credentials. You agree to be bound by instructions verified with your Access Credentials, whether authorized or unauthorized, unless you have given us prior notice of possible unauthorized use of your Access Credentials and we had a reasonable opportunity to act on such notice.
  3. (C) Security of your Access Credentials. Your Access Credentials are used to gain access to the Services and should be kept confidential at all times. You are responsible for preserving the confidentiality of your Access Credentials, Account numbers and other Account data. If you make this information available to others, you are responsible for all transactions completed by those persons.

    We recommend that you change your password regularly, and that you memorize it and do not write it down.

4.6 Your Equipment

  1. (A) Your use of the Services with your Equipment. You represent that you are an authorized user of your Equipment. You understand that you must use the Services with Equipment that you select, and that some or all of the Services may not work with the Equipment you choose to use. It is your responsibility to make sure you can properly use your Equipment and to determine if your Equipment will support your use of the Services. You understand that your use of the Services is dependent on certain factors beyond our control, such as factors affecting your wireless carrier provider or the carrier settings on your Mobile Device. We do not guarantee the availability of the Services or successful delivery of any particular Service, including Account Alerts and the (Tap) for Balance Service. We are not responsible for your Equipment or the availability of the services provided by your online or mobile carrier, such as data outages or "out of network" issues.
  2. (B) Viruses. You understand that your Equipment may be susceptible to viruses, worms, malware, or other malicious programs that could result in damage to you, such as harm to your Equipment or your personal information being intercepted by a third party. You are responsible for ensuring the Equipment you use is free from any such programs, and you agree that we are not responsible or liable for any such programs. You agree you will not send us any such program, access the Services with any Equipment containing any such program, or engage in any activity that could have a harmful effect on the Services.
  3. (C) Your responsibility to maintain security on your Equipment. You understand that certain Services we offer, such as the (Tap) for Balance Service and Account Alerts, allow you to access certain information on your Equipment without logging in to Online Banking or Mobile Banking. Once you opt into any such Service, you are responsible for keeping any personal information on your Equipment secure. You should take all reasonable steps to keep this information secure, such as enabling the security features on your Equipment. If your Equipment is lost or stolen, or if your online or mobile service provider changes, you agree to take reasonable steps to protect this information. These steps include contacting us as soon as possible and logging in to Online Banking and cancelling the Text Alerts Service or Email Alerts Service.

4.7 User conduct. You are responsible for your use of the Services and all transactions and activity that you authorize through the Services. You certify to us and agree that your use of the Services will not in any way, directly or indirectly, violate applicable law, including any law, statute, ordinance, contract or regulation relating to money laundering, illegal gambling activities, support for terrorist activities, fraud or theft and/or violate any provision of this Agreement or any other agreement to which you are bound. You also agree not to make commercial use of the Services or resell, lease, rent, or distribute access to the Services.

4.8 Fees for the Services. We do not charge a monthly or other fee for accessing Online Banking or Mobile Banking, although there are fees for your use of certain Services, as described below in this Agreement and your Account agreements. All other fees which have been separately disclosed to you in connection with your Account will continue to apply to that Account and to the Services. We may begin charging a fee for a Service at any time even if we did not do so previously. Your use of the Services can also result in fees being charged by third parties, such as data fees charged by your wireless carrier.

4.9 Assumption of Risk. You understand and accept all risk associated with your use of the Services to the maximum extent permitted by applicable law and this Agreement. We are not and will not be responsible for losses caused by your failure to properly use the Services, for any error or delay in your ability to access any Service, any cost of upgrading your Equipment to remain current with the Service, or any damage to your Equipment or the data therein.

4.10 LIMITATION OF LIABILITY. EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT OR AS REQUIRED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED TO YOU "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE ARE NOT RESPONSIBLE FOR ANY COST, LOSS, INJURY OR DAMAGE (WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, INCLUDING ATTORNEYS' FEES AND LOST PROFITS, EVEN IF WE ARE ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES) CAUSED BY THE SERVICES OR THE USE THEREOF, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGE FROM SUBSEQUENT WRONGFUL DISHONOR OR ANY CLAIM ARISING OUT OF THE USE OF THE SERVICES ON YOUR EQUIPMENT, INCLUDING YOUR COMPUTER OR MOBILE DEVICE.

4.11 Indemnification. Unless caused by our intentional misconduct or gross negligence, you agree, to the extent permitted by applicable law, to indemnify, defend and hold harmless MetaBank and our third-party service providers (including Emerald Financial Services, LLC), as well as our or their respective direct and indirect parents, subsidiaries, affiliates, officers, directors, employees, consultants, agents, service providers, licensors, successors, assigns, and the franchisees of any of them, from any and all liabilities, damages, expenses and costs (including attorneys' fees) arising from third-party claims, disputes, actions or allegations, including those related to infringement, misuse, or misappropriation of information or otherwise, in connection with your use of the Services, your violation of any law or rights of a third party, or related activity.

4.12 Modification of the Services. We may modify the Services from time to time in our sole discretion. Features within Mobile Banking and Online Banking are subject to change without notice. We may revise the limits on type, frequency and amount of transfers for security purposes and may change or impose limits without notice. In the event of modifications, you are responsible for making sure you understand how to use the Services as modified. You may agree to or reject the changes by continuing or discontinuing, respectively, your use of the Services. We may also offer additional Services and features from time to time. Any added Services and features will be governed by this Agreement and by any terms and conditions provided to you at the time when you use the new Service or feature.

4.13 Termination of the Services. We reserve the right to suspend or terminate the Services in whole or in part at any time with or without cause and without prior written notice to you, except as required by law. We may (but are not obligated to) suspend your use of the Services in our sole discretion, such as the in the case of suspected fraudulent activity. If you provide us with a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers previously authorized but not yet made. Termination of your use of the Services does not affect your obligations under this Agreement.

4.14 How to Contact Us Regarding the Services. You agree to contact us via telephone or mail rather than email for inquiries relating to the Services or your Accounts. To contact us by phone, call 1-866-353-1266. To contact us by mail, write to us at: Cardholder Customer Service, P.O. Box 10170, Kansas City, MO 64171.

4.15 Services Availability. We use commercially reasonable efforts to make the Services available for your use with minimal interruptions. However, the Services may be temporarily unavailable for system maintenance. In addition, access to the Services may be interrupted because of conditions beyond our control, including outages in Internet or telecommunications availability. We will use commercially reasonable efforts to reestablish the Services in those instances, but we do not guarantee the Services will always be available for your use. We do not guarantee functionality of the Services on any Mobile Device or through all web browsers, on all communications networks, in all geographic regions, or at all times. In no event will we be liable to you for unavailability of the Services or your inability to access the Services or particular functions within a Service.

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5. Available Services

5.1 Access. To use Online Banking or Mobile Banking, you must first set up your Access Credentials and complete a verification process. Once completed, you may use the Services to obtain certain information about your eligible Accounts. For example, you may be able to obtain your Account balance, access certain transaction history and statements, and other limited information. You may access certain Services related to your eligible Emerald Card or Emerald Advance through either Mobile Banking or Online Banking. You may access certain Services related to your eligible Emerald Savings Account through Online Banking.

5.2 Transfers. The following categories of transfers may be made via the Services. You must have sufficient funds available in the selected Account at the time the transfer is initiated. We do not generally approve transfers that we know will exceed your available balance, however, you will be responsible for any transfers that do exceed your available balance.

  1. (A) Transfers between MetaBank Accounts. You may use the Services to transfer funds between your eligible MetaBank Accounts, including moving funds between your Emerald Card Account and your Emerald Savings Account, making payments from your Emerald Card Account to your Emerald Advance line of credit, and drawing against your Emerald Advance line of credit account and loading those funds to your Emerald Card Account.
    1. (i) Separateness of Accounts. Each of your Accounts is a separate account and you must take affirmative steps to transfer money between them. You must separately make a draw against your Emerald Advance line of credit and load that money to your Emerald Card Account; you may never directly access your line of credit by using your Emerald Card to make a transaction.
    2. (ii) Fees. We do not charge a fee for transfers between MetaBank Accounts.
  2. (B) Transfers between MetaBank Accounts and third-party accounts. You may also be able to transfer funds from accounts at another financial institution to your Account.
    1. (i) Linked Accounts. The Linked Accounts Service is the service available through Online Banking by which you may transfer funds from a checking account at another financial institution and load those funds to your Card Account via the ACH network.
      1. (a) Use of Linked Accounts. To use the Linked Accounts Service, you must provide the account number and routing transit number associated with your checking account at another financial institution and complete the verification process.
      2. (b) Linked Accounts limits. Transfers using the Linked Accounts Service are subject to the limits described in Section 6.4.
      3. (c) Linked Accounts fees. We do not charge any fee for transfers using the Linked Accounts Service. However, you should check with your other bank for any of its applicable limits or fees.
      4. (d) Timing. Your funds may not be available in your Card Account for up to four (4) Business Days after the scheduled transfer is initiated.
    2. (ii) Emerald Advance payments. You may use Online Banking to transfer funds from an account at another financial institution to make a payment to your Emerald Advance line of credit by providing the debit card number associated with the external account. Any transfer is limited to the lesser of $1,200 or the amount then required to pay down your Emerald Advance line of credit to zero. You may only make one (1) such transfer per day.

5.3 Bill Pay. The Bill Pay Service is the service available through Online Banking and Mobile Banking in which you can schedule and make payments from your Card Account to Payees.

  1. (A) Use. To use the Bill Pay Service, you must provide an acceptable Payment Instruction to allow us to process the Scheduled Payment. You are solely responsible for providing accurate Payment Instructions and we will rely on the information you provide. You understand that by scheduling a future payment, we will not place any hold on funds in your Card Account, and you are solely responsible for ensuring sufficient funds are in your Card Account at the time we begin to process the payment. If there are not sufficient funds in your Card Account at that time, no payment will be made. We may, at our option and in our sole discretion, remit, stop, or cancel payments, or refuse to permit you to use the Bill Pay Service in whole or in part, at any time.
  2. (B) Payment methods. Payments via the Bill Pay Service will be made by the method of payment we select in our sole discretion, which can include an electronic payment, an electronic to check payment, or payment by a paper check. To process payments more efficiently, we may edit payment data or data formats in accordance with Payee instructions.
  3. (C) Authorization. By using the Bill Pay Service, you authorize and direct us to process payments, including debiting your Card Account, in accordance with your Payment Instructions. You also authorize us to credit your Card Account for payments returned to us.
  4. (D) Processing time. When you schedule a payment through the Bill Pay Service, you must allow sufficient time for us to receive and process the Scheduled Payment before the Due Date. You may request an expedited payment for an additional fee, which could be a (i) same-day electronic payment; or (ii) an overnight check payment.
  5. (E) Late payments. Some transactions may take longer to be credited to your account at a Payee due to circumstances beyond our control, such as delays in handling and posting payments by Payees or financial institutions, or delivery delays. We have no responsibility for any late payment charges that may be imposed by a Payee.
  6. (F) Limits. Transactions within the Bill Pay Service are subject to the limits described in Section 6.4. Payments to Payees outside of the United States or its territories and payments prohibited by law, including payments to unlawful Internet gambling sites, may not be made through the Bill Pay Service.
  7. (G) Payment cancellation requests. You may cancel or edit a Scheduled Payment in Mobile Banking or Online Banking. Once we have begun processing a payment, however, it cannot be cancelled or edited using Mobile Banking or Online Banking. However, you may request to cancel a payment after processing has begun by calling 1-866-353-1266, although we may not be able to stop payment.
  8. (H) Exception payments. Exception payments, such as tax and court-ordered payments, may be scheduled through the Bill Pay Service; however, you acknowledge and agree that such payments are discouraged and you proceed at your own risk. IN NO EVENT WILL WE BE LIABLE FOR ANY COSTS, CLAIMS OR DAMAGES RESULTING FROM YOUR REQUESTING AND SCHEDULING ONE OF THESE TYPES OF PAYMENTS.
  9. (I) Fees. The fees for the Bill Pay Service are described in Section 6.5. We do not charge a fee for cancelling or editing a Scheduled Payment.

5.4 ePockets. The ePockets Service is a service available within Online Banking that allows you to set funds aside from the spending portion of your Emerald Card Account for specific purposes you designate, such as a vacation or emergency fund. As a budgeting tool, funds in your ePockets are not available for spending using your Emerald Card. To access the funds, you must transfer them from your ePockets back into the spending portion of your Emerald Card Account through Online Banking.

  1. (A) Use. You may create and manage your ePockets through Online Banking, including transferring funds between the spending portion of your Emerald Card Account and your ePockets or transferring funds between two ePockets.
  2. (B) Limits. The maximum number of ePockets you can have is twenty (20). There is no minimum balance required for an ePocket. The maximum amount you may set aside in any one ePocket is $9,999, and the maximum amount you may set aside in your ePockets in the aggregate is $20,000. You are limited to ten (10) transfers to and ten (10) transfers from the spending portion of your Emerald Card Account in a day. The maximum amount you can transfer in one day is $9,999.
  3. (C) Fees. We do not charge a fee for transferring funds between the spending portion of your Emerald Card Account and your ePockets, or between ePockets.
  4. (D) Treatment of Funds. Funds in ePockets will be reflected online separately from the balance of the spending portion of your Emerald Card Account. The Emerald Card balance reflected in Account Alerts and the (Tap) for Balance Service will not reflect funds in ePockets. Your ePockets do not constitute a checking or savings account, regardless of how you choose to name them. You will not receive any interest on your funds in your ePockets. Funds in your ePockets will remain FDIC insured to the maximum amount permitted by law.
  5. (E) Other Rights. If you have a negative balance in the spending portion of your Emerald Card Account, we may transfer funds from your ePockets to bring the balance in the spending portion of your Emerald Card Account to zero. You acknowledge and agree that any right of setoff or right to collect debt from your Emerald Card under the Cardholder Agreement or any other agreement extends to your ePockets, and that we may transfer funds from your ePockets to satisfy your obligations.

5.5 Check-to-Card. The Check-to-Card Service is a Service within Mobile Banking. The Check- to-Card Service is provided by Ingo Money, Inc. and Sunrise Banks, N.A. and enables you to convert paper checks to electronic checks, negotiate them electronically, and load the proceeds to your Card Account.

The Check-to Card Service is governed by the Sunrise Banks, N.A. and Ingo Money, Inc. Ingo Money Service Terms and Conditions (the "Check-to-Card Service Terms") as well as Ingo's Privacy Policy. Please refer to the Check-to-Card Service Terms for full information on the Check-to-Card Service, including important information on limits and fees. Please note that fees apply for "Funds in Minutes" transactions, as described in Section 6.5, the Emerald Card Cardholder Agreement, and the Check-to-Card Service Terms.

5.6 Account Alerts. Account Alerts may include both the Text Alerts Service and the Email Alerts Service. You can sign up for Account Alerts in Online Banking.

  1. (A) Text Alerts. The Text Alerts Service allows you to opt in to receive text alerts on your Mobile Device relating to certain activity on your Emerald Card.
    1. (i) Authorization. By opting into the Text Alerts Service, you are asking us to send you text messages about certain activity on your Emerald Card and/or your Emerald Card Account at the phone number you provide. You understand that the Text Alerts Service depends on sending and receiving text messages and may involve an automated dialing system. You may opt for alerts when funds are added, when funds are removed, and/or when signature transactions occur based on criteria you select. You may also request your Emerald Card balance at any time by texting "BAL" to 58084. We will not respond to text messages sent to us that do not comply with appropriate action codes. You represent that any phone number you provide is yours, and you agree to inform us immediately if the phone number you have provided us changes.
  2. (B) Email Alerts. The Email Alerts Service enables you to receive email alerts relating to certain activity on your Emerald Card.
    1. (i) Authorization. By opting into the Email Alerts Service, you are asking us to send you email messages about certain activity on your Emerald Card and/or Card Account at the email address you provide. You understand that the Email Alerts Service requires that you receive email messages. You may opt for alerts when funds are added, when funds are removed, and/or when signature transactions occur based on criteria you select. You represent that any email address you provide is yours, and you agree to inform us immediately if the email address you have provided us changes.
  3. (C) Your obligation to maintain security. You understand that each Account Alert is sent to you without being encrypted and will include certain information about your Card Account. You should enable the security features on your Equipment, because anyone who has access to your Equipment may be able to view your Account Alert.
  4. (D) Assumption of Risk. You understand that Account Alerts are intended as a convenience and courtesy to you. An Account Alert does not constitute an official record for the Card Account to which it pertains. Account Alerts are not a complete transaction history and will not include all transactions related to your Card Account, such as certain fee transactions or transactions related to the Emerald Card of a joint cardholder. Although we will attempt to send you an Account Alert based on the criteria you select, you understand that in certain circumstances, such as network outages or depending on carrier settings, you may not receive the Account Alert. You agree that we are not responsible for any non-delivery, delayed delivery, or misdirection of any message; inaccurate or incomplete content in any message; or your reliance on any message.
  5. (E) Fees for Account Alerts. We do not charge a fee for Account Alerts, although your use of Account Alerts may result in fees charged by third parties, such as your wireless carrier.

5.7 (Tap) for Balance. The (Tap) for Balance Service is the service within Mobile Banking by which you can opt in to the ability to view your Emerald Card Account balance on the Mobile App login screen with a tap of your finger, without repeatedly logging in.

  1. (A) Authorization and Use. To use the (Tap) for Balance Service, you must first log into Mobile Banking and affirmatively opt in to use the feature. Once the feature is activated, you will be able to view your current Emerald Card Account balance on the login screen of the Mobile App with a tap of your finger. You understand that this feature will only provide your current balance, and you will still be required to login to either Online Banking or Mobile Banking to further manage your Emerald Card.
  2. (B) Your obligation to maintain security. You understand that once you activate the (Tap) for Balance Service, certain Card Account information will be viewable on your Mobile Device without logging into the Mobile App. You should enable the security features on your Mobile Device, because anyone with access to your Mobile Device will be able to view your Card Account balance.
  3. (C) Length of authorization. The (Tap) for Balance Service will only be active for 180 days after you activate the feature. After this period, you will be required to login to Mobile Banking and reactivate the (Tap) for Balance Service functionality.
  4. (D) Fees. We do not charge a fee for the (Tap) for Balance Service, although your use of the (Tap) for Balance Service may result in fees charged by third parties, such as your wireless carrier.
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6. ELECTRONIC FUND TRANSFER ACT DISCLOSURES

This Section 6 applies to your use of Services as it relates to your Card Account pursuant to Regulation E. Regulation E applies to certain types of electronic fund transfers you can make from or to your Card Account, such as payments made from your Card Account using the Bill Pay Service. Regulation E sets forth the basic rights, liabilities and responsibilities of consumers who use electronic fund transfers and of the financial institutions or other persons who offer these services. It includes the actions you need to take if you believe your Access Credentials, Emerald Card, Emerald Card number, or Personal Identification Number ("PIN") has been lost or stolen, or if you notice an error or unauthorized electronic fund transfer on your Card Account and the rules regarding your potential liability for transfers.

6.1 Consumer liability for unauthorized transfers. Tell us AT ONCE if you believe your Access Credentials, Emerald Card, Emerald Card number, or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made from your Card Account without your permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your Card Account. If you tell us within 2 Business Days after you learn of the loss or theft of your Access Credentials, Emerald Card, Emerald Card number, or PIN, you can lose no more than $50 if someone used your Access Credentials or Emerald Card without your permission.

If you do NOT tell us within 2 Business Days after you learn of the loss or theft of your Access Credentials, Emerald Card, Emerald Card number, or PIN, and we can prove we could have stopped someone from using your Access Credentials or Emerald Card without your permission if you had told us, you could lose as much as $500.

Also, if your electronic or written history shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after you electronically access your Card Account (if the unauthorized transfer could be viewed in your electronic history) or we sent the first written history reflecting the unauthorized transfer, whichever is earlier, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

6.2 Contact in event of unauthorized transfer. If you believe your Access Credentials, Emerald Card, Emerald Card number, or PIN has been lost or stolen, call 1-866-353-1266 or write us at Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171.
You should also call the number or write to the address listed above if you believe a transfer has been made from your Card Account without your permission.

6.3 Business Days. For purposes of these disclosures, our Business Days are Mondays through Fridays, excluding federal holidays, even if we are open.

6.4 Transfer types and limitations.

  1. (A) Account access. You may use your Access Credentials to:
    1. Transfer funds between your Card Account and your other Accounts at MetaBank.
    2. Transfer funds from a checking account at another financial institution to your Card Account.
    3. Pay bills directly from your Card Account in the amounts and on the days you request.

    Some of these services may not be available at all terminals.
  2. (B) Limitations on frequency of transfers.
    1. (i) The maximum number of transfers you can make using the Linked Accounts Service is one (1) transfer every five (5) Business Days.
    2. (ii) For security reasons, and at our sole discretion for any reason and without notice to you, we may limit the number of loads to your Card Account and/or the number of transactions you can make with your Emerald Card or Access Credentials per day for each transaction type.
  3. (C) Limitations on dollar amount of transfers.
    1. (i) The maximum amount of money you may transfer using the Linked Accounts Service per request is $500.00. The maximum amount of money you may transfer using the Linked Accounts Service per month is $2,500.00.
    2. (ii) The maximum amount of each Bill Pay transaction is $2,500.00. The maximum total of all bill payments scheduled for a single Business Day is $5,000.00.
    3. (iii) For security reasons, and at our sole discretion for any reason and without notice to you, the maximum value of your Card Account may be restricted, we may limit the dollar amount of loads to your Card Account, and/or we may limit the dollar amount of transactions you can make with your Emerald Card or Access Credentials.

6.5 Emerald Card and Card Account Fees.

List of all fees for H&R Block Emerald Prepaid Mastercard®

All fees Amount Details
Add money
Cash reload $4.95 Fees of up to $4.95 may apply when reloading your Card Account at authorized retail reload providers. These fees may vary based on location and are assessed by the reload provider. Locations may be found by logging in at www.hrblock.com/emeraldcard.
Check to Card - 10 Day Funding (Funds in Days) $0
Check to Card - Expedited Funding (Funds in Minutes) 4% Fees of up to 4% of the check amount, based on accepted check type. This fee is reduced to 2% for pre-printed payroll and government checks with printed signature. Minimum fee of $2.
Spend money
Per purchase $0
Bill payment (electronic or check) $0.95 Bill pay available when you log in at www.hrblock.com/emeraldcard or using the MyBlock mobile app. Regular electronic bill pay transactions will be completed within approximately 2 business days. If we have to mail a paper check, we will process the bill pay transaction within approximately 2 business days, plus additional time for mailing.
Expedited delivery for bill payment (electronic) $2.00 Expedited electronic bill pay transactions will be completed within approximately 1 business day. $2 delivery fee is additional to $0.95 bill payment fee.
Expedited delivery for bill payment (check) $15.00 Expedited bill pay transactions will be completed within approximately 2 business days if we have to mail a paper check to pay your bill. $15 delivery fee is additional to $0.95 bill payment fee.
Get cash
Cash back at store $0 We do not charge a fee for requests for funds from your Card Account at a merchant. However, you may be charged a fee at the POS by the merchant processing the transaction.
ATM withdrawal $3.00 This is our fee. You may also be charged an additional fee by the ATM operator, even if you do not complete a transaction.
Over the counter withdrawal $35.00 This is our fee for an over the counter withdrawal at a financial institution.
Request check or one-time ACH $0
Information
Customer service $0 No fee for calling a live agent or our automated customer service line. No fee for online customer service. No fee for mobile customer service, but standard text message fees and data rates imposed by your service provider may apply.
ATM balance inquiry $1.50 This is our fee. You may also be charged an additional fee by the ATM operator.
Other
ATM decline $1.50 This is our fee. You may also be charged an additional fee by the ATM operator.
Inactivity $4.95 You will be charged $4.95 each month after you have not completed a transaction using your Card for 60 days. Fees do not count as a transaction.
Replacement Card (regular delivery) $0 No fee for regular mail delivery or in an H&R Block office.
Replacement Card (expedited delivery) $35.00

Your funds are eligible for FDIC insurance. Your funds will be held at or transferred to MetaBank, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event MetaBank fails. See fdic.gov/deposit/deposits/prepaid.html for details.

No overdraft/credit feature.

Contact Customer Service by calling 1-866-353-1266, by mail at Cardholder Customer Service, PO Box 10170, Kansas City, MO, 64171, or visit www.hrblock.com/emeraldcard.

For general information about prepaid accounts, visit cfpb.gov/prepaid.

If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

6.6 ATM fees. When you use an ATM to make a withdrawal, we charge a $3 fee. You may be charged an additional fee by the ATM operator (and you may be charged a fee even if you do not complete a fund transfer). See the table of Emerald Card and Card Account fees in Section 6.5 above for details.

6.7 Confidentiality. We will disclose information to third parties about your Card Account or the transfers you make:

  1. (A) where it is necessary for completing transactions;
  2. (B) in order to verify the existence and condition of your Card Account for a third party, such as a credit bureau or merchant;
  3. (C) in order to comply with government agency or court orders;
  4. (D) if you give us your written permission;
  5. (E) to our service providers, as well as the employees, auditors, affiliates, successors, assigns, attorneys of us or our service providers, or the franchisees of any of them; or
  6. (F) otherwise as necessary to fulfill our obligations under this Agreement or as permitted by applicable law.

6.8 Documentation. You may obtain information about the amount of money you have remaining in your Card Account by calling 1-866-353-1266. This information, along with a 12-month history of Card Account transactions, is also available by logging in online at www.hrblock.com/emeraldcard.

You also have the right to obtain at least 24 months of written history of Card Account transactions by calling 1-866-353-1266, or by writing us at Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171. You will not be charged a fee for this information.

6.9 Preauthorized payments.

  1. (A) Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your Card Account, you can stop any of these payments. Here's how:
    Call us at 1-866-353-1266, or write us at Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171, in time for us to receive your request 3 Business Days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
  2. (B) Notice of varying amounts. If these regular payments may vary in amount, the person or company you are going to pay should tell you, 10 days before each payment, when it will be made and how much it will be.
  3. (C) Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 Business Days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

6.10 Our liability for failure to make transfers. If we do not complete a transfer to or from your Card Account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  1. (A) If, through no fault of ours, you do not have enough money in your Card Account to make the transfer.
  2. (B) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the transfer, despite reasonable precautions that we have taken.
  3. (C) If the Payee rejects or returns the payment for any reason.
  4. (D) If your equipment, software, or any communication link is not working properly.
  5. (E) If you have provided us incorrect information about the Payee you wish to pay.
  6. (F) If access to your Emerald Card has been blocked after you reported your Emerald Card lost or stolen.
  7. (G) If there is a hold on your funds, or if they are subject to legal process or other encumbrance restricting their use.
  8. (H) If we have reason to believe the requested transaction is unauthorized.
  9. (I) There may be other exceptions stated in our agreements with you.

We will maintain procedures reasonably adapted to avoid errors. However, if we fail to complete a transfer to or from your Card Account on time or in the correct amount according to our Agreement with you because of an unintentional, bona fide error, we will be liable only for actual damages proved.

6.11 In Case of Errors or Questions about your Card Account. Telephone us at 1-866-353-1266 or write us at Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171 as soon as you can, if you think an error has occurred in your Card Account. We must allow you to report an error until 60 days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at 1-866-353-1266 or writing us at Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171. You will need to tell us:

  1. Your name and Emerald Card number or Card Account number.
  2. Why you believe there is an error, and the dollar amount involved.
  3. Approximately when the error took place.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days.

We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within 10 Business Days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Card Account.

For errors involving new Card Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Card Accounts, we may take up to 20 Business Days to credit your Card Account for the amount you think is in error.

We will tell you the results within three Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask us for copies of the documents that we used in our investigation.

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7. ARBITRATION IF A DISPUTE ARISES ("Arbitration Agreement")

7.1 Scope of Arbitration Agreement. You and the Covered Parties agree that all disputes and claims between you and the Covered Parties shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. However, to the fullest extent permitted by applicable law, either you or the Covered Parties may elect that an individual claim be decided in small claims court, as long as it is brought and maintained as an individual claim. All issues are for the arbitrator to decide, except that issues relating to the arbitrability of disputes and the validity, enforceability, and scope of this Arbitration Agreement, including the interpretation of Section 7.4 below, shall be decided by a court and not an arbitrator. The term "Covered Parties" in this Arbitration Agreement includes MetaBank; HRB Digital LLC; Emerald Financial Services, LLC; their respective direct or indirect parents, subsidiaries, and affiliates; and the predecessors, successors, officers, directors, agents, employees and franchisees of any of them.

Arbitration Opt Out: You may opt out of this Arbitration Agreement within 60 days after you accept this Agreement by filling out the form at www.arbitrationoptout.com/metabank or by sending a signed letter to MetaBank Arbitration Opt Out, P.O. Box 5846, Kansas City, MO 64171. The letter should include your printed name, address, the first five digits of your Social Security Number, and the words "Reject Arbitration." If you opt out of this Arbitration Agreement, any prior arbitration agreement shall remain in force and effect.

7.2 Pre-Arbitration Notice of Dispute. A party who intends to seek arbitration must first mail a written Notice of Dispute ("Notice") to the other party. The Notice to the Covered Parties should be addressed to: EFS-Legal Department, Attention: Notice of Dispute, 1301 Main Street, Kansas City, MO 64105. The Notice must be on an individual basis and provide at least the following information: (a) your name, telephone number, and e-mail address; (b) the nature or basis of the claim or dispute; and (c) the specific relief you seek. If the dispute is not resolved within 60 days after the Notice is received, then you or the Covered Parties may file an arbitration. The existence or substance of any settlement discussions shall not be disclosed.

7.3 How arbitration works. Either party may initiate arbitration, which shall be conducted by the American Arbitration Association ("AAA") pursuant to its Consumer Arbitration Rules ("AAA Rules"), as modified by this Arbitration Agreement. AAA Rules are available on AAA's website www.adr.org, or by calling AAA at (800) 778-7879. If AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless the parties agree otherwise, any arbitration hearing shall take place in the county of your residence.

7.4 Waiver of right to bring class action and representative claims. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, including compensatory, statutory, and punitive damages; attorneys' fees; and declaratory, injunctive, and equitable relief. However, any relief must be individualized to you and shall not affect any other client. The arbitrator is also empowered to resolve the dispute with the same defenses available in court, including but not limited to statutes of limitation. You and the Covered Parties also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and the Covered Parties hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration, to assert or participate in a private attorney general lawsuit or private attorney general arbitration, and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim or any particular request for a remedy for a claim (such as a request for public injunctive relief), then only that particular claim or only that particular request for a remedy (and only that particular claim or particular request for a remedy) must remain in court and be severed from any arbitration. The Covered Parties do not consent to, and the arbitrator shall not have authority to conduct, any class action arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims, under any circumstance.

7.5 Arbitration Costs. Payment of all filing, administrative, arbitrator, and hearing fees will be governed by AAA's rules, but if you inform us that you cannot afford to pay your share of the fees, we will consider advancing those fees on your behalf. In addition, we will reimburse you for your share of the fees at the conclusion of the arbitration unless (i) you have failed to comply with the notice of dispute requirements in paragraph 7.2 above, (ii) your claim was brought or maintained in violation of paragraph 7.4 above, or (iii) either the substance of your claim or the relief you seek is frivolous or brought for an improper purpose as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), in which case the payment of fees will be governed by AAA rules and you agree to reimburse the Covered Parties for all fees advanced on your behalf.

7.6 Other terms This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. Except as set forth in this Arbitration Agreement, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. No arbitration award or decision will have any preclusive effect as to any issues or claims in any dispute, arbitration, or court proceeding where any party was not a named party in the arbitration, unless and except as required by applicable law. Notwithstanding any provision in this Agreement to the contrary, the Covered Parties will not make any material change to this Arbitration Agreement without providing you with an opportunity to reject that change by following the directions provided. Rejection of any future change will not impact this or any prior Arbitration Agreement to which you have agreed.

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8. General Provisions Relating to this Agreement

8.1 Modification and termination of this Agreement. Except for the Arbitration Agreement in Section 7, we may modify or terminate this Agreement at any time without notice to you, except to the extent notice is required by law. When we make changes, we will update this Agreement and post the revised Agreement within Online Banking and/or Mobile Banking, unless an immediate change is necessary to maintain the security of our systems. You may agree to or reject changes by continuing or discontinuing your use of the Services.

8.2 Severability. Except as provided in the Arbitration Agreement in Section 7, if any provision of this Agreement is found to be invalid or unenforceable under applicable law, the remaining provisions of this Agreement will remain operative and in full force and effect.

8.3 Assignment. We may assign this Agreement, as well as certain of our rights and obligations under this Agreement, to our affiliates, service providers, or third parties. Your rights and obligations under this Agreement may not be assigned.

8.4 No Waiver. We will not be deemed to have waived any of our rights or remedies hereunder unless such waiver is in writing. No delay or omission on the part of us in exercising any rights will operate as a waiver of any rights or remedies. A waiver on any one occasion will not be construed as a waiver on other occasions.

8.5 Choice of Law. Except for the Arbitration Agreement in Section 7, this Agreement will be governed by federal law or, to the extent state law applies, the law of the state of South Dakota.

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